Privacy Policy
At Foodies Hot & Spicy Nigeria ("Foodies," "we," "us," "our"), we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information when you use our mobile app, website, and services.
1. Information We Collect
We collect information to provide and improve our services.
1.1 Information You Provide
- Account information:name, email, phone number, password
- Profile information:delivery addresses, payment methods, order history, preferences
- Communications:when you contact us for support
- Reviews and feedbackyou submit
1.2 Automatically Collected
- Device information:IP address, device type, OS, unique identifiers
- Usage data:app features used, time spent, pages viewed, order history
- Location data:approximate location (precise for delivery tracking with permission)
1.3 Third Parties
- Payment processorsPaystack, Flutterwave — confirmation only, no card details stored
- Delivery partnersChowdeck, Bolt Food, Glovo — delivery status and tracking
- Social loginGoogle, Apple — basic profile info you authorize
2. How We Use Your Information
We use your information for these purposes:
3. Legal Basis for Processing
Under the Nigeria Data Protection Regulation (NDPR), we rely on these legal bases:
Contract performance:
To fulfill our agreement with you (e.g., processing orders)
Consent:
For marketing communications and optional features (you can withdraw anytime)
Legitimate interests:
To improve our services and prevent fraud, where your rights don't override our interests
Legal obligation:
To comply with applicable laws
4. Sharing Your Information
We share your information only when necessary:
- •With delivery partners: To fulfill delivery orders (Chowdeck, Bolt Food, Glovo)
- •With payment processors: To process transactions (Paystack, Flutterwave)
- •With service providers: Cloud hosting, analytics, customer support tools
- •For legal reasons: To comply with laws or respond to valid legal requests
- •With your consent: When you explicitly agree
We never sell your personal information to third parties.
5. Data Retention
We retain your information:
Account information: As long as your account is active, plus a reasonable period afterward for legal and operational purposes
Order history: For our records and to improve your experience
Marketing preferences: Until you withdraw consent
6. Your Rights
Under NDPR, you have the right to:
To exercise these rights, email privacy@foodieshotandspicy.com
7. Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption in transit
TLS 1.3 Protocol
Encryption at rest
AES-256 Standard
Security Audits
Regular assessments
Access controls
Staff training and human safeguards
However, no method of transmission over the Internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with information, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes through the app or email. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions or to exercise your rights:
Phone
+234 [Privacy Officer Phone]
Address
Data Protection Officer
Foodies Hot & Spicy Nigeria
32b Admiralty Way, Lekki Phase 1
Lagos, Nigeria